Troubleshooting
Login Issues
Having trouble logging in? Try these solutions.
Can't Log In
- Check email/password for typos
- Click "Forgot Password" to reset
- Check if Caps Lock is on
- Try a different browser
- Clear browser cache
2FA Problems
- Ensure device time is synced
- Wait for new code
- Use backup codes
- Contact support to disable 2FA
Session Expired
- Log in again
- Check "Remember Me" option
- Disable privacy extensions
- Enable cookies
Account Locked
After multiple failed attempts:
- Wait 15 minutes
- Try password reset
- Contact support if persistent
Still Need Help?
Contact support@kazi.com with:
- Your account email
- Browser and device info
- Screenshots of errors