Invoice PDF Not Generating
If your invoice PDF is blank, incomplete, or will not download, try these solutions.
Blank or Empty PDF
This usually happens when the invoice has no line items. Open the invoice in edit mode and confirm that at least one line item has a description, quantity, and rate. Save the invoice and try generating the PDF again.
Missing Logo or Branding
If your PDF is missing your business logo, check that your logo is uploaded in Settings > Profile > Business Logo. The logo should be a PNG or JPEG file under 2MB. If you recently uploaded a new logo, it may take a few minutes to propagate — try regenerating the PDF after waiting.
PDF Download Fails
If clicking "Download PDF" does nothing or shows an error, try these steps: (1) Disable your ad blocker temporarily — some blockers prevent file downloads. (2) Try a different browser. (3) Use the "Preview" function first to view the PDF in-browser, then use your browser's built-in download function.
Formatting Issues
If amounts, dates, or currencies are displaying incorrectly in the PDF, check your locale settings in Settings > Profile > Regional Settings. Ensure the correct currency and date format are selected. The PDF generator uses these settings for number formatting and date display.
Still Having Issues?
Take a screenshot of the problem and email it to support@kazi.com along with the invoice number. Our team can diagnose the issue and regenerate the PDF from our end if needed.