Refund & Cancellation Policy

This policy explains how refunds and cancellations work for KAZI subscriptions and purchases. It complements our Terms of Service and is designed to be clear about exactly when you are and aren't entitled to a refund. If anything here is unclear, contact us before you buy.

Key points

  • Every paid plan includes a 30-day money-back guarantee on your first payment.
  • Free plans are never charged, and you can cancel a paid plan at any time.
  • Paid plans renew automatically; cancel before renewal to avoid the next charge.
  • Consumed usage (AI generations, credit packs) and payment processing fees are non-refundable.
On this page

1. Overview

KAZI ("we", "us") is a subscription software platform. This Refund & Cancellation Policy applies to charges KAZI bills to you directly: subscription plans, add-ons, credit packs, and one-time purchases. It forms part of, and should be read together with, our Terms of Service.

Payments you collect from your own clients through KAZI (invoices, quotes, escrow, and crypto) are covered separately in Section 9. Those are payments between you and your customer, and you set the refund terms for your own work.

2. 30-Day Money-Back Guarantee

Every paid KAZI plan comes with a 30-day money-back guarantee. If KAZI is not the right fit, contact support@kazii.ai within 30 days of your first payment for that plan and we will refund that payment in full.

  • The guarantee applies once per account, to your first paid subscription payment.
  • It does not apply to subsequent renewal payments, usage-based charges, or one-time purchases (see Sections 7–8).
  • Approving a refund cancels the associated subscription and ends access to paid features.

3. Free Trials

Paid plans may include a 14-day free trial. You will not be charged during the trial. If you cancel before the trial ends, no payment is taken. If you do not cancel, the plan converts to a paid subscription at the end of the trial and your selected payment method is charged. Our Free plan is available indefinitely at no cost and is never charged.

4. Cancelling Your Subscription

You can cancel a paid subscription at any time. There are no cancellation fees and no lock-in.

  • Self-serve: manage or cancel from your account billing settings, or via the customer billing portal.
  • Assisted: email support@kazii.ai and we will process it for you.
  • When you cancel, your plan stays active until the end of the current billing period. You keep access to paid features until then; we do not prorate or refund the unused portion of a period unless the 30-day guarantee (Section 2) applies.
  • At the end of the period your account moves to the Free plan. Your data is retained per our Privacy Policy.

5. Recurring Billing & Renewals

Paid plans are recurring subscriptions. By subscribing you authorize KAZI and our payment provider (Paystack) to charge your payment method on a recurring basis until you cancel. Specifically:

  • When you are charged: at the start of each billing period (monthly or annually, depending on the interval you chose) until you cancel.
  • How much: the plan price shown at checkout, plus any usage-based charges you incurred in the prior period, plus applicable taxes.
  • How to stop future charges: cancel before your next renewal date (Section 4). Cancelling prevents the next charge; it does not refund a charge already made, except under Section 2.
  • We email a receipt for every charge. If a renewal price ever changes, we notify you in advance.

6. Upgrades, Downgrades & Proration

You can change plans at any time.

  • Upgrades take effect immediately and are prorated. You pay the difference for the remainder of the current period.
  • Downgrades take effect at the end of the current billing period, so you keep your current features until then. Downgrades do not generate a refund for the current period.

7. Non-Refundable Charges

Except where the 30-day money-back guarantee applies, or where required by law, the following are non-refundable:

  • Renewal payments after your first billing period.
  • Payment processing fees already incurred on transactions.
  • Usage that has already been consumed (for example, AI generations, credit packs that have been spent, API calls, or storage already used).
  • Partial billing periods after a cancellation or downgrade.

8. Usage-Based & One-Time Purchases

KAZI offers optional usage-based and one-time purchases, for example prepaid AI-media credit packs, additional team seats, and one-time upgrades. These are billed when you buy them and are consumed as you use them.

  • Unused, unexpired credit packs may be refunded within 14 days of purchase at our discretion; credits that have been spent cannot be refunded.
  • One-time products that have already been delivered or activated are non-refundable.

9. Payments You Collect From Clients

KAZI lets you invoice and collect payments from your own clients (via card, bank, escrow, or crypto). For those transactions, KAZI is the technology platform. The payment is between you and your client.

  • You, as the merchant issuing the invoice, are responsible for setting and honoring your own refund terms with your client.
  • You can issue a refund to your client from your KAZI dashboard, subject to your payment provider's rules and timelines.
  • Escrow: funds held in milestone escrow are released, refunded, or resolved through the escrow workflow and its dispute-resolution process, not through this policy.
  • KAZI's own platform and processing fees on a transaction are non-refundable once the transaction has been processed.

10. Cryptocurrency Payments

Cryptocurrency payments are settled on public blockchains and are irreversible. Once a crypto transaction is confirmed on-chain it cannot be reversed, cancelled, or refunded by KAZI. Any refund of a crypto payment must be arranged directly between the paying and receiving parties as a new, separate transaction. Please double-check the amount and destination address before confirming any crypto payment.

11. Chargebacks & Disputes

If you believe you were charged in error, please contact us first. We can almost always resolve billing issues faster than a formal dispute. Filing a chargeback or payment dispute without contacting us may result in temporary suspension of your account pending resolution. Fraudulent chargebacks may lead to account termination. This does not affect your legal rights or the 30-day guarantee in Section 2.

12. How to Request a Refund

To request a refund or cancellation:

  • Email support@kazii.ai from the address on your account, or use the in-app billing settings.
  • Include your account email and, if you have it, the invoice or receipt reference.
  • Tell us briefly what you'd like (full refund under the guarantee, cancellation, credit-pack refund, etc.).

We aim to respond to every refund request within 2 business days.

13. Refund Timing & Method

Approved refunds are issued to the original payment method through the original processor (Paystack). Once we process a refund, it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer. Refunds are made in the original currency of the charge; any currency conversion is handled by your bank at its prevailing rate.

14. Changes to This Policy

We may update this policy from time to time. We will post the revised version here and update the "Last updated" date. Material changes will be communicated in advance where required. The policy in effect at the time of your purchase applies to that purchase.

15. Contact Us

Questions about refunds, billing, or cancellations: