Pro tip: Use ⌘K to quickly search anything in Kazi
Pro tip: Use ⌘K to quickly search anything in Kazi
Pro tip: Use ⌘K to quickly search anything in Kazi
Pro tip: Use ⌘K to quickly search anything in Kazi
Client requests buried in email, chat, and DMs get forgotten. Capture every issue in priority queues with auto-assignment and resolution analytics, so nothing falls through the cracks again.
Part of your connected workspace: pull context from Clients, deflect repeat questions with your Knowledge Base, and capture follow-up signals through Feedback Hub.
Organize tickets by urgency with customizable priority levels and automatic queue sorting.
Route tickets to the right team member based on expertise, workload, and availability rules.
Track time spent on each ticket to understand support costs and bill clients accurately.
Add custom fields to tickets for project codes, device types, or any data your workflow needs.
Merge duplicate tickets and link related issues to keep your queue clean and organized.
Track first-response time, resolution time, and ticket volume trends to optimize your support.
Try KAZI free and manage support tickets professionally across agencies, support teams, and solo freelancers.
Start FreeThe support ticket system lets you capture every client issue as a ticket and track it to resolution, so nothing is forgotten in email threads.
Each ticket carries its status and history, so you can see what is open, who is handling it and how it was resolved.
Clients can raise issues through your client portal and messages, which become tickets your team can work.
Tickets build on your clients and messaging, so support stays tied to the relationships and projects it affects.